CONTACT TJ META SOLUTIONS
Start with what is happening now.
You do not need to translate the problem into technical language. Tell us who is doing the work, where information comes from, what gets repeated, and what happens when the process goes wrong.
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A useful example: “An order reaches our database, but staff do not know it failed to print until the customer calls.”
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Also useful: the names of systems that must remain, the people who use them, and any deadline driven by actual operations.
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Not required: a polished feature list, architecture diagram, or a confident answer about what technology should be used.